"Industry Standard" Return Policies and the Death of the Small Vendor by denmarkguy

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· @denmarkguy ·
$9.79
"Industry Standard" Return Policies and the Death of the Small Vendor
I had an *"urgent sounding"* message from eBay in my mailbox this morning, with the title:

>*"Update your listings now to ensure they comply with recent security, policy and listing requirements updates!"*

So I went and looked at this and the *"update"* basically amounted to letting my know that my listings offering 7-day and 14-day money back return options were no longer valid.

![0816-Redwoods.jpg](https://cdn.steemitimages.com/DQmSCJL1KMPJocpGSh21Gfb2XrU6EPUjU2ZAJZsdPBZe5eb/0816-Redwoods.jpg)
*It's a long way up to daylight...*

Then there was a long *blah-blah-blah* about the new *"industry standards"* (what industry would THAT be? Collectibles? Antiques? Ecommerce?) and how my options are now 30-day or 60-day money back options *and* I am expected to pay for the return shipping, as well. 

It made me think about developments in the retail sales industry, in general... which has been trying to find ways to boost lackluster sales by offering ever more lax return options.

Makes me wonder whether we're going to end up with *"Nah, it's not really a SALE, we're just LENDING you stuff, at OUR expense! Have a nice day!"*

Perhaps it's all just part of the sales industry's struggle to gradually move from *"thing-based"* to *"experience based"* sales. 

As younger generations come of age into a world where fewer and fewer can actually (for example) *afford* home ownership, their disposable income is more likely to go towards gaming, festivals, travel, concerts than towards *ownership of objects.*

![0840-sunset.jpg](https://cdn.steemitimages.com/DQmU4hDjTwarcDfegPuNhtRuKDvChwnZ7Hw2fhptExcXLAa/0840-sunset.jpg)
*The sun setting on the small trader?*

But, as a small vendor of mostly *things,* the writing seems to be more and more on the wall for me.

I am now expected to be able to sell some $1000.00 antique, pay to ship it to France, then *not be able to count that money as actually MINE for 60 days, AND expose myself to the risk of being out an additional $100 worth of return shipping.*

Most individual operators simply can't *afford* to be perpetually *"out*" some 90 days' worth of cash flow, while waiting to see if a sale actually *"sticks."*

I need that money to immediately buy new inventory, or I don't have a business, *at all.*

As I contemplate this, it looks like yet another way in which the small operator is getting squeezed out of certain sales venues.

Of course, the alternative is decentralized peer-to-peer systems that work more or less like co-operatives. But those have their own drawbacks, including the tendency for *decentralized* to tip over the scales into the land of *"fragmented,"* where each individual market size becomes *so small* that nobody can actually scrape a reasonable living together.

Sadly, the *solution* can also turn out to be the *roadblock.*

![0884-Winter.jpg](https://cdn.steemitimages.com/DQmRXAG9hfYZLEdayBV8yJgZAAhDbguKfPjHp8Gt55nTzkC/0884-Winter.jpg)
*Cold...*

Hence my frequent hope and suggestion that a peer-to-peer marketplace can be *"piggybacked"* onto a social network like Steemlandia, where there is already a large user base looking for *"alternatives"* to the mainstream... and a marketplace unencumbered by the need to enter the fiat money world would be well received.

The LeoShop market is a great idea, but for now it only included digital goods... but I feel hopeful that it (or something similar) might grow into an eBay/Craigslist-LIKE venue for us all to trade with each other.

And as a bonus: What a great use case to make our ecosystem more attractive and interesting to a wider audience!

Thanks for reading!

*(This post is original content created specifically for the SteemLeo community)*

***Comments, feedback and other interaction is invited and welcomed! Because — after all — SOCIAL content is about interacting, right? Leave a comment-- share your experiences-- be part of the conversation!***

<p><center>
<img src="https://i.imgur.com/KqTEpgi.jpg" alt="PHC Logo" /><br />
</center></p>

*(As usual, all text and images by the author, unless otherwise credited. This is original content, created expressly for this platform.)
Created at 20200220 17:56 PST*
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vote details (153)
@bdvoter.cur ·
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vote details (1)
@lilacse ·
Well... Did your previous customers used their return options after buying? Normally here it is very rare to see people trying to return (even if we have 30 days time) unless the product is faulty. I wonder if you can say "change of mind not applicable" like most sellers here do...

Peer to peer markets sound great! Although I'm not sure about keeping the market regulated, you know, people like my mum won't buy things from an unregulated place...
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@jerrytsuseer ·
I agree with everything you've said here @denmarkguy. I haven't _**SOLD**_ anything on eBay in quite some time, but I have stuff I need to get rid of and I don't want to _give_ them away. I will have to check into my account and any notices.
This post has been upvoted, 
however, I am puzzled by something
I am not in nor have I any connection to steemleo (other than Leo 🐕 being my birthsign 😜) So, how is it that I see this in my Creative coin feed (I have no feed now in steemit! what is this world coming to?)
Just out of curiosity, what is the Leo tribe about?
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@getonthetrain ·
I hear ya. I don't sell them, but I see TONS of Christmas lights and decorations returned after the holidays. These lax policies just allow people to use the stuff for free with no consequences!
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@freebornangel ·
@homesteaderscoop might let you in.
👍  
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vote details (1)
@denmarkguy ·
Yeah, I like what they are doing... did request to become part of their vendor community, a few days back.
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@freebornangel ·
Good deal, if SBD keeps printing, I plan on spending them.
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