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極極可怕的銀行網上理財密碼重設體驗 by aaronli

View this thread on steempeak.com
· @aaronli ·
$3.82
極極可怕的銀行網上理財密碼重設體驗
今時今日,一個銀行的好與壞,除了規模、資金、網絡外,相信網上理財及保安的部份也是大家很看重的一環,有些銀行的網上理財app很簡單,就給人感覺好像很不安全,但太嚴格,也不是好事。

<center>![a4ec2e_c0af109de2b24d788bbedf0f2d5d3a7b.png](https://cdn.steemitimages.com/DQmRMrKhG41M4j2JpJNY5FBHVH9wwbcc5k6QWndnqFd1eWW/a4ec2e_c0af109de2b24d788bbedf0f2d5d3a7b.png)</center>

話說,我今天在登入匯豐銀行的信用卡網上理財是就遇到了問題,匯豐銀行相信大家都聽過吧,香港最大銀行、現存最早銀行、也是發鈔銀行。要發入匯豐網上理財要輸入三樣資料:用戶名稱、密碼及提示答案,由於要輸入資料超過兩個,瀏覽器不能全儲存,我必須手動輸入,而我是不記密碼的人,結果輸入錯誤帳號被鎖了。

![Screenshot 2020-04-07 at 18.33.35.png](https://cdn.steemitimages.com/DQmSoaY56vtbxGASydp56h7jTAY7QGb5B4Yc2tUGrSrPc3E/Screenshot%202020-04-07%20at%2018.33.35.png)

好吧,被鎖就解鎖吧!誰知道解鎖時要你回答兩個保安問題,就是那些你最崇拜的人是誰、你小學最愛的老師是誰之類了,問題又來了,我根本忘記我填了什麼,我其中一題是你最愛的歌手,我印象中是填了哥哥,但我填的是Leslie, lesliecheung還是leslie cheung? 最後,我當然是再被鎖了。

![Screenshot 2020-04-07 at 18.36.16.png](https://cdn.steemitimages.com/DQmSBrWb7kpVdhPCwwwRKbKPJXTJQ9dUxSVo38vddnC3DPa/Screenshot%202020-04-07%20at%2018.36.16.png)

好了,下一步,它讓我重設自己的密碼,保安碼及提示問題答案,什麼不用認證我身份嗎?在疑惑下我先跟著做,然後,到了這畫面:

![Screenshot 2020-04-07 at 18.38.32.png](https://cdn.steemitimages.com/DQmPo6bYnQzMKgV5kJJb4U1ZiKtcEpH5Q2go5yo3ebZLU6H/Screenshot%202020-04-07%20at%2018.38.32.png)

最後,還是要打電話,然而我不是什麼卓越客戶,打去的,是電話錄音。經過一連串的語音指示的博斗,我終於在大約4分鐘後聽到了「與客戶服務主任聯絡」的選項,再等了大約30秒,我終於聽到真人的聲音了!!!

她先叫我提交重設參考編號,然後發了一個短訊到我電話核實我身份,之後,她叫我提供電話理財密碼。Shit,這什麼年代誰會用電話理財,我連是否開通了都不知道,當然,我沒有對著她Shit,只是跟她說我沒有電話理財,然後她說我要先開通電話理財才能完成這重設服務。

好吧,那就開吧,客服先將我轉回到語音服務,我又再一次跟從指示輸入資料,直到它叫我輸了自動櫃員機密碼.......早在多年前,我為了不讓自己瘋狂透支,我是所有自動櫃員機密碼都不記的,每次開新信用咭,銀行寄來的那個自動櫃員機密碼我都不會去看就直接拋掉,然而,系統沒有忘記密碼的選項,我唯有連續4次輸入000000, 終於讓我轉回到真人客服。

她問我是哪個程序發生錯誤,我回答我沒有自動櫃員機密碼,應怎麼做。結果......她說我只能親自到銀行的分行重新申請一個自動櫃員機密碼,申請後數天就會把密碼寄給我,然後我就可以繼續重設的程序了.........好吧,我根本沒時間在office hour去銀行,然後我直接問她:那我直接填重設表格再交到分行會否快一點?她說會呀!可以找家人代我把表格交到分行,然後三個工作天內就可以完成設置了!..................

好吧,忘記密碼是我的錯、不記自動櫃員機也可算是我的錯,但也不需要那麼辛苦的花了我差不多三十分鐘,才告知我要手填表格吧!我也只是忘記了一個密碼........換來的,是三個工作天的等待......這一刻,我覺得匯豐銀行的保安很安全.......天呀,下次我都是用手機APP Face ID 登入算了......為何那麼用事幹要在網頁登入呢.......
👍  , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , and 232 others
👎  
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vote details (297)
@maiyude ·
基本上,你除了记得是哪家银行的,什么都忘记了。

没给你销户算服务不错了。
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@aaronli ·
沒關係我這是信用卡,銷了卡數都唔使找
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@abcallen ·
拍拍拍,你可以尝试着把密码啥的放在优盘里,或者手机备忘录里。
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@aaronli ·
我會只用手機face ID 登入
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@annepink ·
给舞老板拍手支持5⃣👏
!shop
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@aaronli ·
我是不能啟業的舞老闆
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@teamcn-shop ·
你好鸭,阿柔!
@annepink赠送1枚SHOP币给你!
![](https://cdn.steemitimages.com/DQmadPZSURDoChgXH9xMdFHEHApQBacDnDK1oUJy5MwVgGF/shop.jpg)

目前你总共有: 42枚SHOP币
<p><sup>查看或者交易 <code>SHOP币</code> 请到 <a href="https://steem-engine.com/?p=market&t=SHOP">steem-engine.com</a>.</sup></p>
无聊吗?跟我猜拳吧! **石头,剪刀,布~**
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