Your Right My Friend
Up Vo Te Me

I pray that your career will continue to increase, as the new year falls.

I pray that your career will continue to increase @calaber24p

Only the strongest will survive whether it’s exchanges, crypto... If the exchanges refuse to invest in quality they will not survive. Quick profit is only temporary and has nothing to do with future. 
Thanks for the info!
Resteemed!

@ calaber24p yeah of course buddy you explained very well about crypto customer prblm ,i am making my account on bittrex but they r refusing me.
but one thing ill said about their method of sending money is just #AWESOME. 
keep it up.

i just followed you to see your more articles like this in the #Future

#BIG #LOVE #FROM #PAK.
Cheers :)
have a great day Dear :)

THANK YOU

It’s just a matter of time until they fix issues like this. 

Crypto explode in popularity last year, so it’s still a fairly new industry. 

Eventually there could be a customer service even better than the one in regular banks.

Thanks for sharing. It saddens me that when all is said and done, most of the exchange companies are in it for the money. Which I think is hypocritical, to say the very least. A short term win is all they're after, but it's not sustainable. 

How long must we wait until they learn they need to invest heavily into customer support, and more-so, the customer experience. It didn't take Jeff Bezos very long. 

Solving customer problems should be every companies number one growth driver. I have also heard good things about Gemini 

Steem On

very helpful article thanks for shere @calaber24p

Thank you for sharing this important issue among us and this is an important thing

You're right @calaber24p. I once had issues that needed attention with cryptopia exchange. Instead of getting answers to my request, I was referred to a pool of similar questions to go pick the answer myself.
I felt defeated at that response. Imagine finding same question amid hundreds + similar ones.

Interesting.. I did notice that some Of The bigger exchanges are hiring a lot lately, but I agree that long waits are increasing by the day. The solution is to keep hiring and make sure that they create a better level of customer support. I might do a post covering how many exchanges are regularly updating their customer service levels if the problem persists.

This has been a problem i have encountered numerous times now; it is a bit wild west so to speak, i hope things will improve and soon.

It seems like growing pains from the massive influx of new users, and in a technical space there are likely many questions and confusions. Crypto job boards do seem to be focusing on customer service, however, which looks like a sign for improvement.

Definitely a problem, but I'd be careful assuming that just 'hiring more people' is the solution.

After running customer service for James Altucher's newsletter business and seeing how other  companies in the space handle customer service, I can tell you it's a lot more  complex than just hiring more people.

Who you hire, how good they are, how they're treated, and how much they care is MUCH more important than how many of them there are. My team handled thousands of daily emails and calls for Altucher with only 3 people.

Similarly, how those people are managed, what tools they have, and WHAT they're doing (and not doing) goes a very long way. Conventional customer service reacts, often poorly, to problems. Much better, I found, to anticipate and prevent problems before they happen.

It's pure 80/20.

Sadly many businesses would rather just take quick profits. Especially in the crypto space, however, there's no excuse for this level of (non)service. What I'm talking about isn't (necessarily) expensive, and crypto businesses are making more than enough profit to cover doing it right.

I'm new to Steemit, but this is something I plan on writing about again here in much more detail. 

Failing at customer service is hardly unique to the crypto world, but especially in crypto, it is also easy enough to do right (or pay someone to do it right) that they're no excuse for the current state of things.