I had a similar issue. I had some crypto stored there from a while back. Coins that I didnt want to create a new wallet just to hold them. I was going to make some trades the other day and sent a decent sized amount of coin. The problem was that when I tried to move the new crypto out it told me I couldnt. This was weird b/c I had move stuff in and out in the past. It told me that I would just need a simple email verification first. Did that. Still didnt work. Now I needed the full verification, even though that is meant for large sums of money being traded. It finally cleared my info and I believe i can move my coins now. Scared to try though, actually.