拉茶教會我的事 by tacococo

food · @tacococo · Aug 28 '19

$0.05

拉茶教會我的事

常常在喝奶茶的時候，除非是外帶，不然大部分東南亞拉茶都會讓你自己選擇糖度，一部分我覺得是讓客人依照自己的風格去選擇最適合自己的甜度，從這個案例想到幾個議題：

1）客戶選配與標配的平衡點在哪？
我覺得跟奶茶一樣，我都不加糖，可以喝出奶茶本身的質香，但加了以後風味不同，但不一定是負面加乘，有人喜歡有人不喜歡，但注意，整體來說都是有客戶決定了滿意度，而非老闆本身的意思。

2）選配程度到底要怎麼看？
這邊我喜歡拿手機來舉例，安卓可以把甜度調成1-100，讓你自己選擇，蘋果則是微糖、半糖、全糖；兩者沒有誰對誰錯，針對客戶群不同罷了，如果你是客人立場，您希望買飲料時，店員問您「先生幫你選擇好37.5分糖囉，請享用。」還是「先生您的微糖好囉，請享用。」

3）你這件物品應該要是標配，所以我要改成標配嗎？
這邊提到一個很有趣的事情，吸管要不要給客人；如果今天因為政策、法律規定，不能配給給終端客戶使用，那當然我們無法提供。但是如果今天這東西不到成本的0.1%，給了可以增加客戶的來客率，這樣不是兩全其美嗎？想到這個就讓我回想起之前去一家飲料店，他們作法是你今天到店消費的所有東西你都可以帶走，當然桌子椅子不行，指的是說盤子杯子等，看似好像商家沒賺，但實際上都算在成本上了，只是客戶不知道罷了，如果今天有客人不帶走，還可以回收重新利用，這做法應該是目前業績最常使用的手法。

不過還是老話一句，羊毛出在羊身上，客人想光著身子出去，還是帶著毛皮出去，取決於羊本身的利益價值。

![](https://d1vof77qrk4l5q.cloudfront.net/img/3c2309cd9110d5c42bee9e3588a54f37cd92fa95.jpg)

Posted using [Partiko iOS](https://partiko.app/referral/tacococo)

👍 john371911, partiko, anomaly, laissez-faire, goodcontentbot, cryptorunway

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@partiko · Aug 28 '19

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@john371911 · Aug 29 '19

!shop

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@tacococo · Aug 30 '19

謝謝你😂

Posted using [Partiko iOS](https://partiko.app/referral/tacococo)

👍 john371911

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@teamcn-shop · Aug 29 '19

你好鸭，tacococo!
@john371911赠送1枚SHOP币给你！
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目前你总共有： 2枚SHOP币
<p><sup>查看或者交易 <code>SHOP币</code> 请到 <a href="https://steem-engine.com/?p=market&t=SHOP">steem-engine.com</a>.</sup></p>
无聊吗？跟我猜拳吧！ **石头，剪刀，布～**

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@tacococo · Aug 30 '19

石頭

Posted using [Partiko iOS](https://partiko.app/referral/tacococo)

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@teamcn-shop · Aug 30 '19

https://4.bp.blogspot.com/-mmW-s8jFGGo/WoGwFCWm5jI/AAAAAAATXI4/T9UiUyrg7acAFnpPigWlgbdyo-Cb4M8AgCLcBGAs/s1600/AW785125_15.gif 
 You win!!!! 你赢了！ 给你1枚SHOP币！

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