Thank you for the kind words. It's often not easy to deal with the increasing influx of users, plus the language barrier which can make things more difficult for both sides. We try our best. I'm glad @sykochica has stepped in recently with helping newbies on the chat, it takes off some of the load.

Steemfest was a nightmare, I had to deal with massive requests of stuck accounts. However, the experience was fruitful, because it prompted me to implement a mechanism to ease the process.