https://cdn.pixabay.com/photo/2015/01/10/18/36/hotel-595587_960_720.jpg [Immagine CC0 Creative Commons](https://cdn.pixabay.com/photo/2015/01/10/18/36/hotel-595587_960_720.jpg) Oggi ho deciso di fare un salto temporale fino al 15 di maggio e accogliere il nostro cliente, il signor Van Gol. Qui il [link](https://steemit.com/work/@illiray/primi-passi) della prenotazione. Il **_check in_**, ovvero la *prima accoglienza del cliente*, è uno degli **aspetti più importanti** in hotel e gioca un ruolo fondamentale per quanto riguarda il primo impatto con esso. Prima di mostrarvi come un dialogo di check in dovrebbe funzionare, vorrei dare un piccolo accorgimento a tutti i receptionist: **curate il vostro aspetto, non utilizzate tonnellate di trucco e abbiate sempre la divisa pulita e stirata**. Ai clienti non piace trovare alla reception una donna che ha un trucco che supera quello di Moira Orfei o un uomo con la camicia sgualcita, ciò sarebbe poco professionale. Come dovrebbe svolgersi un ottimo check in? Receptionist – **saluta in modo amichevole** (con un sorriso e tanta voglia di lavorare) e osserva il cliente: Buongiorno/Buon pomeriggio/Buonasera, come posso aiutarla? Cliente: “Sono il signor Van Gol, ho prenotato una camera per 5 notti.” Receptionist – **esamina il cliente** per capire se ha fretta, è stanco o è di buon umore. Nel frattempo, cercate il nome nella lista degli arrivi: “Signor Van Gol, sarebbe così gentile da consegnarmi il documento di riconoscimento e compilare questo modulo di registrazione?” Cliente: “E’ obbligatorio compilare il modulo?” – Approfondirò questo argomento nel prossimo articolo. Receptionist - Nel frattempo trova la chiave: “Si signor Van Gol, il modulo così come la carta d’identità sono obbligatori secondo la legge.” Cliente: “Va bene. Ecco.” Receptionist – controlla i dati della prenotazione e chiedi al cliente di confermarli per evitare eventuali errori: “Signor Van Gol lei ha prenotato per 5 notti con colazione e garage, giusto?” Cliente: “Giusto.” Receptionist – è arrivato il momento di dare *informazioni sulla camera e sull’hotel*. 1. **indicare il tragitto da percorrere per arrivare in camera**: “Signor Van Gol, la sua camera si trova al 3 piano. Può raggiungere il piano con l’ascensore, alla sinistra della Reception, o con le scale, alla destra della Reception.” 2. **indicare il percorso per arrivare alla saletta delle colazioni**: “Offriamo un’ottima colazione a buffet dalle 6:30 alle 10:30. La saletta si trova in fondo al corridoio alle sue spalle.” 3. **uso di Internet**: “Offriamo gratuitamente il servizio Internet in camera. La password per l’accesso la troverà nel fascicolo informativo nella camera.” Oppure “Offriamo il servizio di internet in camera dietro pagamento di 2€ al giorno. Se è interessato, le fornirò la password per l’accesso.” 4. **possibilità di parcheggio**: “Offriamo il parcheggio gratuito ai nostri clienti. L’entrata del garage si trova alla sinistra della porta d’ingresso dell’hotel.” Oppure “Offriamo il parcheggio dietro pagamento di 8€ al giorno.” 5. **Ristoranti e bar**: “Disponiamo di un ristorante aperto dalle 11:30 alle 15:00 e dalle 18:00 alle 23:00. La cucina è tipica della nostra regione. Il ristorante lo può trovare al piano inferiore. Affianco al ristorante potrà trovare anche un bar aperto fino le 3.00, nel quale è anche ammesso fumare.” Nel caso in cui non si dispone di ristorante, indicare su una mappa della città i migliori ristoranti e il percorso per raggiungerli. 6. **altre informazioni**: Orario di partenza, zona Wellness, servizio sveglia, servizio navetta, etc.… Receptionist – **rendersi disponibile in qualsiasi momento e augurare al cliente un buon soggiorno** : “Nel caso in cui abbia domande, la reception è aperta 24h su 24h. Le auguro un buon soggiorno signor Van Gol.” Cliente: “Grazie!” https://cdn.pixabay.com/photo/2016/04/15/11/48/hotel-1330850_960_720.jpg [Immagine CC0 Creative Commons](https://cdn.pixabay.com/photo/2016/04/15/11/48/hotel-1330850_960_720.jpg) Sistemato l’ospite nella sua camera, il receptionist passa al successivo cliente e a me non resta altro da fare che darvi appuntamento al prossimo articolo. Illiray
post_id | 34,031,053 |
---|---|
author | illiray |
permlink | un-check-in-modello |
category | ita |
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spiry-btc | 0 | 412,215,410 | 50% | ||
liberosist | 0 | 24,870,167,117 | 0.22% | ||
webdeals | 0 | 62,843,286,145 | 5% | ||
velourex | 0 | 570,829,418 | 0.22% | ||
pataxis | 0 | 6,804,956,133 | 10% | ||
steemedia | 0 | 53,329,750 | 0.22% | ||
meerkat | 0 | 13,453,466,852 | 0.22% | ||
curie | 0 | 22,530,979,612 | 0.22% | ||
cebymaster | 0 | 66,446,209 | 0.22% | ||
hendrikdegrote | 0 | 258,013,550,750 | 0.22% | ||
blitz | 0 | 2,825,475,160 | 15% | ||
marcodobrovich | 0 | 12,648,275,024 | 10% | ||
cotidiana | 0 | 59,371,937 | 0.22% | ||
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steemitboard | 0 | 298,003,732 | 1% | ||
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zaragast | 0 | 7,697,506,611 | 10% | ||
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bp423 | 0 | 73,949,823 | 0.22% | ||
fmd | 0 | 6,182,101,526 | 10% | ||
voghera | 0 | 1,763,901,800 | 10% | ||
gohba.handcrafts | 0 | 478,531,761 | 0.05% | ||
markangeltrueman | 0 | 178,198,154 | 0.11% | ||
jga | 0 | 136,531,603 | 0.22% | ||
tizswa | 0 | 17,394,902,081 | 10% | ||
ilbarone623 | 0 | 1,674,193,548 | 10% | ||
pablito | 0 | 2,927,986,032 | 10% | ||
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stella87s | 0 | 8,837,695,205 | 10% | ||
dreamien | 0 | 74,974,002 | 0.22% | ||
cryptokrieg | 0 | 105,868,063 | 0.22% | ||
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tati0808 | 0 | 265,884,439 | 10% | ||
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viki.veg | 0 | 6,280,237,973 | 10% | ||
mrliga | 0 | 1,422,510,935 | 10% | ||
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redpillproj | 0 | 124,371,452 | 0.22% | ||
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mcassani | 0 | 5,592,090,398 | 10% | ||
cryptofra | 0 | 61,318,492 | 10% | ||
gabrieletrader | 0 | 61,319,402 | 10% | ||
zipsardinia | 0 | 76,505,263 | 10% | ||
steemotion | 0 | 1,129,540,895 | 10% | ||
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gruntu | 0 | 93,381,933 | 10% | ||
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frask14 | 0 | 61,319,095 | 10% | ||
casperway | 0 | 1,941,492,547 | 10% | ||
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mirkon86 | 0 | 2,007,592,815 | 10% | ||
thegodtrader | 0 | 61,324,154 | 10% | ||
lube | 0 | 61,322,079 | 10% | ||
giacomocasolo | 0 | 61,613,735 | 10% | ||
viperblckz | 0 | 61,340,729 | 10% | ||
janettes | 0 | 62,218,521 | 10% | ||
dlenoz | 0 | 64,149,405 | 10% | ||
pikkio82 | 0 | 307,226,681 | 10% | ||
toni.ciccardi | 0 | 61,486,000 | 10% | ||
lenhadora | 0 | 1,778,527,564 | 10% | ||
mondodidave73 | 0 | 2,128,675,539 | 10% | ||
jemyart | 0 | 61,384,929 | 10% | ||
clodiamih | 0 | 61,450,000 | 10% | ||
dudithedoctor | 0 | 61,622,384 | 10% | ||
tamon | 0 | 58,543,067 | 10% | ||
piumadoro | 0 | 537,687,500 | 100% | ||
ivanpsy | 0 | 61,321,161 | 10% | ||
cisqo | 0 | 61,381,325 | 10% | ||
gabrim86 | 0 | 61,450,000 | 10% | ||
morenomuffato | 0 | 61,372,937 | 10% | ||
jb-affair | 0 | 61,340,730 | 10% | ||
daedevils | 0 | 145,637,079 | 10% | ||
isabellapojavis | 0 | 100,847,124 | 10% | ||
elia.nadie | 0 | 61,447,457 | 10% | ||
pepponegt90 | 0 | 61,330,352 | 10% | ||
faccioilbravo | 0 | 61,334,474 | 10% | ||
sgrenga | 0 | 61,319,095 | 10% | ||
hrissm | 0 | 142,865,489 | 0.22% | ||
gabrielavraml | 0 | 66,583,651 | 10% | ||
stefanofiori | 0 | 61,338,519 | 10% | ||
drjekill | 0 | 61,554,712 | 10% | ||
pojo | 0 | 54,988,919 | 10% | ||
hadyelka | 0 | 61,508,230 | 10% | ||
isakost | 0 | 60,594,990 | 10% | ||
lucasantangelo | 0 | 61,318,190 | 10% | ||
palaia | 0 | 58,252,567 | 10% | ||
turez | 0 | 52,142,384 | 10% | ||
missvalentina | 0 | 61,356,029 | 10% | ||
blockchain360 | 0 | 61,318,190 | 10% | ||
davide.vasco | 0 | 60,720,608 | 10% | ||
elvisxx71 | 0 | 61,343,019 | 10% | ||
carolinalarosa | 0 | 473,130,558 | 100% |
what is language of this post?
post_id | 34,031,604 |
---|---|
author | andyvir |
permlink | re-illiray-un-check-in-modello-20180220t161329848z |
category | ita |
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created | 2018-02-20 16:13:27 |
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Italian
post_id | 34,034,403 |
---|---|
author | illiray |
permlink | re-andyvir-re-illiray-un-check-in-modello-20180220t162910981z |
category | ita |
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created | 2018-02-20 16:29:12 |
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hm interessante! Sei un receptionist d’albergo/hotel?
post_id | 34,050,770 |
---|---|
author | profumodimare |
permlink | re-illiray-un-check-in-modello-20180220t180015603z |
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illiray | 0 | 546,216,155 | 100% |
ciao @profumodimare ... frequento un corso professionale in hotel e lavoro in tutti i settori collegati ad esso (ristorazione, bar, reception, organizzazione, camere, etc.)..
post_id | 34,054,789 |
---|---|
author | illiray |
permlink | re-profumodimare-re-illiray-un-check-in-modello-20180220t182325640z |
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Davvero notevole! 😃
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permlink | re-illiray-re-profumodimare-re-illiray-un-check-in-modello-20180220t184420684z |
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illiray | 0 | 537,010,265 | 100% |
Congratulations @illiray! You have completed some achievement on Steemit and have been rewarded with new badge(s) : [![](https://steemitimages.com/70x80/http://steemitboard.com/notifications/votes.png)](http://steemitboard.com/@illiray) Award for the number of upvotes Click on any badge to view your own Board of Honor on SteemitBoard. To support your work, I also upvoted your post! For more information about SteemitBoard, click [here](https://steemit.com/@steemitboard) If you no longer want to receive notifications, reply to this comment with the word `STOP` > Upvote this notification to help all Steemit users. Learn why [here](https://steemit.com/steemitboard/@steemitboard/http-i-cubeupload-com-7ciqeo-png)!
post_id | 34,154,089 |
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author | steemitboard |
permlink | steemitboard-notify-illiray-20180221t043038000z |
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root_title | "Un check in modello" |
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Congratulations @illiray! You received a personal award! <table><tr><td>https://steemitimages.com/70x70/http://steemitboard.com/@illiray/birthday1.png</td><td>1 Year on Steemit</td></tr></table> <sub>_[Click here to view your Board of Honor](https://steemitboard.com/@illiray)_</sub> > Support [SteemitBoard's project](https://steemit.com/@steemitboard)! **[Vote for its witness](https://v2.steemconnect.com/sign/account-witness-vote?witness=steemitboard&approve=1)** and **get one more award**!
post_id | 66,862,709 |
---|---|
author | steemitboard |
permlink | steemitboard-notify-illiray-20181201t234638000z |
category | ita |
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author_reputation | 38,705,954,145,809 |
root_title | "Un check in modello" |
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Congratulations @illiray! You received a personal award! <table><tr><td>https://steemitimages.com/70x70/http://steemitboard.com/@illiray/birthday2.png</td><td>Happy Birthday! - You are on the Steem blockchain for 2 years!</td></tr></table> <sub>_You can view [your badges on your Steem Board](https://steemitboard.com/@illiray) and compare to others on the [Steem Ranking](https://steemitboard.com/ranking/index.php?name=illiray)_</sub> ###### [Vote for @Steemitboard as a witness](https://v2.steemconnect.com/sign/account-witness-vote?witness=steemitboard&approve=1) to get one more award and increased upvotes!
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