I am very sorry to read this, I can understand your frustration. I can not help you myself (I wouldn't know how) but I hope that there are people who can help you. I can only support you.
The very best @progressive chef and I hope it will be resolved soon.

Switched to local wallet? You can restore your account with the brainkey.

To listen to the audio version of this article click on the play image.
[![](https://s18.postimg.org/51o0kpijd/play200x46.png)](http://ec2-52-72-169-104.compute-1.amazonaws.com/progressivechef__help-lost-access-to-my-bitshares-openledger-account.mp3)
Brought to you by [@tts](https://steemit.com/tts/@tts/introduction). If you find it useful please consider upvote this reply.

Did you open a simple text editor, typed your password in there and verified that it looks like typed?  Just an experienced I.T. man, first questions first, watch keyboard driver, caps on/off, numlock on/off etc.  Much love.

Hey I was going to ask about getting those skill coins as I hadn't set up an account t yet and was meaning too soon and if it was possible to get the back dates winnings. It's OK tho don't worry about it, could just be a technical glitch. I hope it gets restored soon. Enjoy your weekend and come back to it later.

I know I had trouble once when I was switching devices using the bitshares wallet. 

You're bitshares wallet is device specific, which is why you should always back it up. 

You can restore your wallet from a back-up using the following instructions at wallet.bitshares.org.

Also, you could consider reaching out to openledger support directly. I've had good luck with them, but sometimes it takes some time.

Hope this helps!

Have you tried again recently? They had closed down some parts of their system recently, in preparation for the EOS airdrop (which I missed out on). The exchange wasn't even accessible to look at yesterday. But now it all seems to be working ok. I hope you can get access to your account there. It's good that you can see it is still there!

Exactly the same thing happened to me. Braikey is only given if you make a wallet model. Account modekl has none. The only thing you can save is the oener key that you can access your account with. 

The openledger support was quite unhelpful when I asked for help. A little rude, too. 

The discord community was of much greater help even though we could not recover my account. My password just stopped working.

There is hope tht you have a little different problem. Either way, I would suggest for your wife to go in the settings and save her owner key in a safe place. That way, if something goes wrong with her account she can recover the funds in it!

Best of luck!

Very sorry to hear about this @progressivechef! I hope it gets resolved and you can regain access soon