Thanks to Steemit Community Support! by uwelang

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· @uwelang · (edited)
$9.28
Thanks to Steemit Community Support!
## Marketing & Community Team deserves Thanks!

https://c1.staticflickr.com/3/2910/33879048855_355983d004_o.jpg

First of all I wanna say thanks to the new Marketing & Community Team on Steemit. They have one of the toughest jobs at the moment in this community full with tech savvy people that all know what is best for the community. Having worked in sales, marketing and PR since 20 years I know this is a very tough job - especially in the start-up scene.

## Community support reacts fast!

For a community the support area is one of the most important aspects to keep users happy and also to attract new ones. This is a segment Steemit had nothing to offer before HF18 at all - thanks to @andrarchy  this has changed. And the reaction speed is excellent - reach them on Steemit.chat via their Steemit names. They will talk to all of us!

https://c1.staticflickr.com/3/2847/33879053495_12d28f3220_o.jpg


## Example: Claim Reward Question

Yesterday I sent @andrarchy a message there  as I did not understand the reason why we need to claim our rewards: *Hey Sir, hope you help - I am still not sure why we have to claim our rewards. Do they expire if we don't?*

#### Feedback within 3 minutes:
*Absolutely not. They will remain there for eternity. The change is for security and scaling purposes. It was done so that we can implement FABRIC. It can be automated, but we'll see how the users feel about that going forward. Short answer, this used to be automatic, now it's not, that's because of FABRIC. But the rewards are still yours and allocated to you specifically. They're just not deposited in your wallet because that now requires the inputting of your key. I'm sure people will also want to know that only funds IN your wallet gather interest. So you'll have to claim your rewards before they can earn interest.*

#### Perfect answer - this is how I like Support!

The team around @andrarchy and @zurvanic is there for US - for the COMMUNITY and are happy communicating with any Steemian asking for help,  clarifying issues like mine is part of their effort to increase transparency and improve communications!

Quote by @andrarchy: *We want to do our best to inform the whole community through our posts and videos, but we also understand that we won't always do a perfect job and there will be issues that people want clarification on and conversations like these are part of how we plan to resolve that issue.*

https://c1.staticflickr.com/3/2885/32761912940_2892fb0b97_o.jpg

## So Steemians, this is much more and better as before so give them time, help and appreciate their Work!!
👍  , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , and 285 others
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@dwinblood ·
$0.02
DOn't think you intended for the 69 after @andrarchy since the 69 makes it an invalid user. :)
👍  ,
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@uwelang ·
thanks mate - corrected (think i added the rep)
👍  ,
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@sevinwilson ·
$0.05
You are correct in that transparency and communication is important! Good to hear the rewards never expire!
👍  
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@uwelang ·
Thanks and happy to help!
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@thecryptofiend · (edited)
@andrarchy is one of the nicest and most helpful people on Steemit!

https://twitter.com/Soul_Eater_43/status/850057715963572227
👍  ,
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@twitterbot ·
### ![Soul_Eater_43](https://pbs.twimg.com/profile_images/805075245556256769/_ASwqDjM_normal.jpg) **[The Cryptofiend](https://twitter.com/@Soul_Eater_43/status/850057715963572227)** tweeted @ 06 Apr 2017 - 18:48 UTC

> Thanks to Steemit [#Community](https://twitter.com/search?q=%23Community) Support! — @Steemit [steemit.com/community/@uwe…](https://t.co/PHt79be2gb)


###### *Disclaimer: I am just a bot trying to be helpful.*
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@uwelang ·
Seems you are right @thecryptofiend - I did not know it until some days ago though :-)
👍  
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@donkeypong ·
$0.20
Nice post. Some see the marketing effort as 'underwhelming' so far. The more I learn about it, the more excited I am for what we can accomplish for Steem and Steemit. This is the right path forward. We're going to get a ton of new users in the coming months.
👍  , , , , , , , , ,
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@uwelang ·
Thanks for replying and I agree on new users - that however is not only job of marketing - think we all need to work on that, hopefully we have communities soon.
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@lighteye · (edited)
Yes, in this phase it would be probably useful to have a PR person, who would answer all the questions that FAQ does not cover, and listen to suggestions for the improvement of the system. And BTW, Steemit has got it's first mention at Max Keiser Show as a “very interesting new platform”. I've just put a post on that:

https://steemit.com/economy/@lighteye/keiser-report-killing-web-privacy-for-measly-usd1m-e1054
👍  
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@uwelang ·
Great on Keiser - agree also on PR - I work in PR too - i see this as part of the marketing team's job if not personally via @ned as PR should be directly linked to the C-level usually
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@andrarchy · (edited)
Great chatting @uwelang! Glad I could help clear that up for you.
👍  
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@lighteye ·
Here @andrarchy, I hope we will see someone from the Marketing Team with Max Keiser very soon:

https://steemit.com/economy/@lighteye/keiser-report-killing-web-privacy-for-measly-usd1m-e1054
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@jlufer ·
Excellent post dear friend @uwelang, thank you very much for sharing this information, always so kind to collaborate with the community.
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@tinachung ·
nice post..
steem on.!
@uwelang
👍  ,
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@eric-boucher ·
Very solid and positive points, thank you for sharing them with us all!

Namaste   :)
👍  
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@uwelang ·
Namaste @eric-boucher - hope the community accepts and uses the offer by @andrarchy and @zurvanic
👍  
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@hanshotfirst ·
Great points. I wasn't even thinking of the support piece. I'm so used to posting questions in the comments section. This will be far more efficient.
👍  
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@uwelang ·
Yes @hanshotfirst - I also had the tendency of asking in comments or even via post - as they has not been a support team that is a normal procedure and routine for us :-) - Now we know who to annoy with our questions!
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@merej99 ·
With the exception of a couple videos posted on Steemit I have not seen any indication of marketing outside of the platform, but I'm a patient woman. I hope they will have some announcements tomorrow (Friday).
@andrarchy is a GEM and I'm so happy for him. I don't envy him the job. It's got to be like herding angry cats when we have so many questions. LOL
I am glad to know the answer behind the claim button. I don't mind it but I would like to know what happened to the author rewards.
👍  
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@uwelang ·
Thanks @merej99 - think outside marketing is what they had a plan for. 

What you mean by the author reward question though?
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@pitterpatter ·
Haven't heard much but I am eager to see what is instore. Got to be good. Thanks for the post.
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@uwelang ·
Fingers crossed - we need to ask them ongoing and help too
👍  
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@steemtrail ·
$0.28
Hello @uwelang, 

Congratulations! Your post has been chosen by the communities of SteemTrail as one of our top picks today.

Also, as a selection for being a top pick today, you have been [awarded a TRAIL token for your participation](https://discord.gg/w4sdqkS) on our innovative platform...STEEM.
[Please visit SteemTrail](https://discord.gg/w4sdqkS) to get instructions on how to claim your TRAIL token today.

If you wish to not receive comments from SteemTrail, please reply with "Stop" to opt out.
 

Happy TRAIL!
👍  , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , and 76 others
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@uwelang ·
thanks so much, appreciated!
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@surfermarly · (edited)
That's an important message, Uwe! Thank you very much. There have been some negative voices lately showing much impatience and - in my opinion - unfair criticism. It's good to remind us of how much efforts, passion and heart these guys are investing every day to make this place even greater.
Resteemed
👍  
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@uwelang ·
Thanks @surfermarly and agreed - we need to give them time and then can criticise if nothing is delivered -  marketing is a long-termed initiative!
👍  
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@surfermarly ·
Sure! It will be interesting to see how they gonna manage to bundle the interests of a whole community. Since they decided to focus on crowdsourcing, this will be an essential point. It´s a brilliant idea to involve us, but as we know from the past our ideas and opinion about steemit´s direction are quite diverse...:) It´ll be still exciting!
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@luzcypher ·
I still don't get it. Sounds like blah blah blah blah to me, but I love the platform and will keep steeming and blogging, I just can't explain it to anyone when they ask me questions so it is even harder to attract anyone to Steemit now from my perspective.
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@uwelang ·
What you mean you don't get it @luzcypher - my post, steemit, the marketing or what :-)? Agree we need more documented facts to be able explaining outsiders how that infrastructure really works - hope that is planned
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@luzcypher ·
I mean I no longer understand what to say to people when they ask me what Steemit is and how it works. I don't understand the changes since the last hard fork and how it is going to benefit the platform. I don't understand the marketing at all and why we would even try to market it when we have such a retention problem.  I have stopped engaging in discussions about changes because my input seems to have no effect on what the next move or change on Steemit will be. So, I stopped trying to get people to join. 

Instead of getting frustrated, I just keep blogging and let go of the idea of promoting the platform. I don't feel right promoting something I can't explain or understand. I just know that Steemit is cool and I like to blog so I Steem on.

But when I read posts about changes the platform is making to simplify Steemit (KISS) that I don't understand or can't explain, it just makes me laugh because if I can't get my head around the changes my less technical friends are certainly going to get lost and lose interest in it. 

I'm not a developer and don't understand the logic of all these recent changes so I trust those that are know what they are doing, but there is nothing simpler about it. Until how Steemit works is so intuitive that we don't need to explain it, I don't see the point of reaching out to more users just to watch them bounce.
👍  
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